Frequently Asked Questions
Everything you need to know about your KEEN experience.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our online returns portal, enter your order number, and print your prepaid shipping label.
Are your products true to size?
Our footwear and apparel generally run true to size. We recommend checking the specific size guide located on each product page for detailed measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.
How do I clean my gear?
Most of our products can be cleaned using mild soap and cold water. We recommend air drying away from direct heat or sunlight to maintain material integrity.
Do you offer a warranty on your products?
Yes, we offer a one-year limited warranty against manufacturing and material defects from the date of purchase.