Returns & Exchanges
At KEEN, we want you to feel confident in your style, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we are committed to making your exchange or refund as seamless as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process to ensure tracked delivery.
Pack Your Items
Place the items in their original shoebox or garment bag, secure them in a shipping box, and attach the prepaid label to the outside.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; once received at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing